top of page

Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Panache Plant's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Panache Plants' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.


The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may occur.


All plants, rhizomes and bulbs are shipped via Royal Mail. Plants are sent first class, bulbs and Rhizomes are sent second class, orders from countries outside the UK are sent via Royal Mail International Standard Worldwide. We only send plants within Europe unless we are prohibited to do so. Delivery is calculated on the weight and volume of products. All products are shipped within three working days unless otherwise stated or we feel there is a danger of products being in the post for too long for example over weekends and bank holidays. 

Return and refund policy

For any undamaged product, we ask that you communicate your intentions and return the product within 14 days of the date you receive the product. You are responsible for postage costs. We will exchange it or offer a refund based upon the original payment method. 

Any products which are either damaged in transit or if any unforeseen problems arise, please email us photos and we will replace the product. If we are unable replace the product within a reasonable time we will give you a full refund.


Ownership of intellectual property, copyrights and logos

The Service and all materials used to create this website including; images, text, graphics, logos, photographs, audio, videos, music and all Intellectual Property Rights related to them are the exclusive property of Panache Plants. By using this website you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works.


Right to change and modify Terms

We reserve the right to modify these terms from time to time at our sole discretion. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms.


We are committed to protect and respect your privacy. We may collect and process the following data about you: Information about yourself including your name, title, billing and delivery addresses,  e-mail address and telephone numbers. We will only use your personal data to perform the contract we are about to enter into or have entered into with you.  We will never share your personal data with a third party unless it is necessary to complete the transaction.

Our store is hosted by They provide us with the online e-commerce platform that enables us to sell our products and services store your data at secure data storage facilities. 

All financial transactions are completed though PayPal and are covered by the PayPal Data Privacy Statement. 


You will only receive marketing communications from us if you subscribe to our newsletter and confirm your consent by accepting our terms and conditions. If you do not want to receive such promotional materials or notices – please notify us and we will immediately remove you from our mailing list.

If at any time you would like to see a copy of the information that we hold about you or would like to have the information deleted from the records please contact us on


In addition to personal information you optionally provide, we may also collect anonymous information about you when you visit the Site using cookies.

Cookies are small pieces of data stored on your browser. They are typically used to keep track of the settings you have selected and actions you have taken on a site. Generally you have the option to accept all cookies, to be notified when a cookie is issued or reject all cookies.

Our website uses cookies to;

  • To monitor and analyse the performance, operation and effectiveness of the website. We may use Google analytics to perform this.

  • To ensure our platform is secure and safe to use. 


Below is a list of the Cookies used on Wix websites and a brief description of their purpose;

ForceFlashSite  - When viewing a mobile site (old mobile under it will force the server to display the non-mobile version and avoid redirecting to the mobile site

hs - Security

smSession - Identifies logged in site members

XSRF-TOKEN - Security

svSession - Identifies unique visitors and tracks a visitor’s sessions on a site

SSR-caching - Indicates how a site was rendered. 

smSession - Identifies logged in site members

TS* - Security

TS01******* - Security

TSxxxxxxxx (where x is replaced with a random series of numbers and letters) - Security

TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters) - Security


Updated 09/11/2019

bottom of page